Question 1

How does Relay work?

Accepted Answer

Relay forwards your missed calls to an AI receptionist trained on your business. It can answer questions, take messages, capture leads, and book appointments — then follow up via text or email.

Question 2

How long does setup take?

Accepted Answer

Most businesses are live within an hour. Guided onboarding walks you through brand voice, services, hours, and scheduling rules.

Question 3

Do I need to change my phone system?

Accepted Answer

No. Relay works with your existing number through call forwarding.

Question 4

Can I customize Relay for my business?

Accepted Answer

Yes. Brand voice, services, hours, scheduling rules, escalation paths, and message templates are all configurable in the Control Center.

Question 5

What industries does it support?

Accepted Answer

Service businesses of any kind — plumbing, HVAC, salons, dental, legal, construction, financial services, and more.

Question 6

Do customers get texts or emails?

Accepted Answer

Yes. Confirmations, reminders, and missed-call follow-ups go out automatically. Every template is editable.

Question 7

Can I review calls and leads?

Accepted Answer

Every call, appointment, lead, and follow-up is logged in the Control Center with transcripts and outcomes.

Frequently asked questions

Getting started

Customization

Calls & messaging